Shipping Policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after your order is placed.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please note that processing times may be extended during holidays, product launches, restocks, sales, or high-volume order periods.

As many of our items are carefully selected, packed, and prepared by hand, occasional delays may occur during peak seasons.

Shipping Rates & Delivery Estimates

Available shipping methods, rates, and estimated delivery times are displayed at checkout based on your shipping destination and order details.

Shipping rates and free shipping eligibility may vary depending on the destination, order value, and available shipping services.

Delivery estimates are provided by shipping carriers and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, holidays, customs processing, or other circumstances beyond our control.

Processing time is separate from shipping transit time.

Shipping Destinations

Swanky Dept ships throughout the United States and internationally! 🌎

We offer shipping to many countries worldwide. Available destinations and shipping options are determined by your delivery address at checkout.

If shipping is available to your destination, you can place your order directly through our website.

U.S. Shipping

We offer shipping throughout the United States, subject to destination availability.

Shipping rates and eligibility for free shipping may vary depending on the destination, order value, and available shipping services.

All applicable shipping charges and available shipping options will be displayed at checkout before you complete your purchase.

International Shipping

We are happy to offer international shipping to many countries worldwide.

International shipping costs vary depending on the destination, package details, and available shipping services.

Your available shipping options and shipping charges will be displayed at checkout before you complete your purchase.

International delivery times may vary due to customs clearance, local postal services, and other factors beyond our control.

Customs, Duties & Taxes

For many international destinations, applicable taxes may already be included in the total price displayed at checkout.

After entering your shipping address, you will be able to review your order total, shipping costs, and any applicable tax information before completing your purchase.

If taxes are included, this will be indicated at checkout with a message such as “Taxes included.” Taxes included in the total may not appear as a separate charge.

For destinations where taxes or import duties are not included or collected at checkout, additional charges may be assessed by local customs authorities or delivery carriers upon arrival.

Customers are responsible for any applicable customs duties, import taxes, or other fees that have not been collected at checkout.

We recommend reviewing the information displayed at checkout and checking your country’s import regulations before placing an international order.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Please allow up to 24–48 hours for tracking updates to appear in the carrier’s system.

Tracking availability and update frequency may vary depending on the shipping carrier and destination country.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible using one of the following methods:

• Email: swankydepartment@gmail.com
• Instagram: @swanky.dept
• Facebook: Swanky Dept (via Messenger)

For faster assistance, we recommend contacting us through Instagram or Facebook Messenger.

Please include your first and last name and order number so we can quickly locate your order. For your privacy and security, please send your full corrected shipping address by email rather than through social media.

We will do our best to correct your shipping information before your order ships. However, address changes cannot be guaranteed once an order has been processed or dispatched.

If a package is returned due to an incorrect or incomplete address provided at checkout, additional shipping charges may apply if the customer requests reshipment.

Lost, Stolen, Delayed, or Damaged Packages

While we carefully prepare and ship every order, delivery issues can occasionally occur.

If your package is significantly delayed, lost in transit, or marked as delivered but cannot be located, please contact us at swankydepartment@gmail.com so we can review the tracking information and assist with the next steps.

We may need to coordinate with the shipping carrier to investigate the issue.

If your order arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery, with your order number and clear photos of the damaged items and packaging.

We will review the situation and work toward an appropriate resolution in accordance with our store policies and applicable consumer protection laws.

Returns Related to Shipping

Shipping charges are generally non-refundable unless otherwise required by applicable law or provided in our Return & Refund Policy.

For information about return eligibility, refunds, and return shipping costs, please refer to our Return & Refund Policy.

Contact Us

If you have any questions about shipping, delivery, or your order, please contact us.

Email: swankydepartment@gmail.com

Instagram: @swanky.dept

Facebook: Swanky Dept (via Messenger)

Swanky Dept
North Carolina, USA